A system was needed to be designed by a retailer so that the requirements were met sufficiently. It needed to be simple to use. It needed to save not waste time. It needed to produce relevant information. It needed to be able to place orders with the minimum fuss. It needed to indentify and allow price changes to be done simply. It needed to allow the Retailer to manage his business.  

Romesh with this retail experience coupled with computer knowledge together with Carol Kelly’s financial background provided the platform to design an EPOS and Stock Control System with the Retailer as the main consideration.

Romesh and Carol employed a systems analyst from a retail background, in the UK. They then set about laying down the foundations of the system. They were always aware that unless the foundations were strong then the program would not stand up. They made a feasibility study of how to make the design a reality, and decided to outsource the programming to India due to the quality of personnel and the cost savings involved. On 1 February 2004 they set up an operation in India, locally headed by Satish Patel (now a director) employing programmers.

After almost two years and a lot of hard work the “system” was ready for testing. It was extensively tested in the MSP stores.

The Company - MSP Systems Ltd was formed in April 2005 and on 1st July 2005 a three lane system was installed at an independent store. They were on their way!!

It was a slow process, a management decision was made that MSP Systems would progress slowly, although totally confident in the product, they were careful to avoid the mistakes that others had made. The System boasted that it was “designed by retailers for retailers” so they spent time listening. The programmers in India were constantly enhancing the System and so it was just getting better. From day one the Company has adopted the policy of one version, so every client is updated with the improvements as soon as the amendments were released after testing.

The Company’s reputation was spreading; all new business was being obtained by recommendations. They were able to make a presentation to Senior Management at Nisa Today, and were one of the first in the industry to successfully complete the Nisa OCS link.

Month on month the client base grew and in June 2006 Ankur Shah joined as Project Manager (he is now IT Director). Ankur was also from a retail background with extensive networking experience. He realised the potential of the Company with such a strong product behind it. Ankur has made valuable contributions to the ongoing program development.

The Company has gone from strength to strength; the client base has been achieved totally by reputation and word of mouth.  Now today there are almost seventy stores using the MSP System and a continued healthy growth is projected.